our foremost goal has always been to create lasting
value for our clients. Our comprehensive functional
expertise, cross-industry insights and knowledge
leadership enable the Retail Practice to deliver.
global reach and depth of expertise to a broad
range of retail businesses such as department
stores, mass merchants, specialty retailers, e-tailers,
grocers and drugstores. We help retailers, wholesalers,
distributors and suppliers as they strive to serve
their customers as effectively and efficiently
Strategy & Renewal: As retail lifecycles
shorten, it is more important than ever for retailers
to engage in a steady cycle of renewal and creation.
We help retailers continuously reinvent themselves
while building a portfolio of new formats.
& Customer Experience: The Marketing
and Customer Experience service line focuses on
such issues as the development of branding strategies
to foster relationships with new customers while
maintaining the current customer base.
Multi Channel: We work with clients to
build and manage integrated businesses that allow
customers to transact across a range of channels,
including Internet, telephone and television.
Organization: Organization engagements
center on such issues as winning the war for talent,
building organizational capabilities, organizational
redesign and change management.
Pricing & Promotions: We help clients
set overall price strategy, make promotions more
profitable and build the skills required for world-class
Purchasing & Supply Chain: The Purchasing
& Supply Chain service line is dedicated to
helping retailers build operational excellence
in three primary areas: supply chain management,
vendor performance improvement (VPI) and purchasing
Retail Technology: In conjunction with
changing Technologies, we help retailers maximize
the return on their IT investment.
Store Operations: The Store Operations
service line focuses on helping clients achieve
significant improvements in store costs, sales
productivity and service levels through proven
store-based performance programs.
Strategy & Growth: We work with retail
clients to achieve growth through geographic expansion,
renewal of existing formats and the development
of new formats and businesses.